The most common questions are answered below. If your question isn't in the list, feel free to send us a message - we are always happy to be of service!
*While IE9 does work, we recommend using a newer browser
Answer: JumpSeat uses a browser plugin that installs with a single click.
As mentioned in the column to your right, there are other options available.
Answer: Negligible. Here are a few reasons why:
If the JumpSeat server was down, you simply wouldn't have JumpSeat available. JumpSeat was designed to plug and play gracefully.
Answer: Username and it's optional.
Our analytics tool can be configured to look for usernames for it's audit. However, it works just as well anonymously.
We do not track anything else!
We perform penetration tests regularly, our network is a tight ship, and all traffic goes over HTTPS. If you think your setup is better than ours, you have the option to host JumpSeat on premise too!
Answer: Shorter than you reading this FAQ page.
Answer: The short answer...
JumpSeat is focused on more than just training and support. Sure, we could go on about features to that taste, but we are the only provider merging learning management (courses and certifications) with contextual training & support.
At the end of the day, any system is only as good as its users. Users are only as good as their training – great companies take training seriously. JumpSeat makes it easy for you to be that great company.
Tell us a little bit about yourself. While the community edition is free, it's good to know who is using it.